Redemption???

Re-deem

[ri-deem]

1.  to buy or pay off; clear by payment

2.  to recover by payment or other satisfaction

3.  to obtain the release or restoration of, as from captivity, by paying a ransom

So, I got a Transportation Certificate from AMTRAK for a "free ride" worth $125, which is what I paid them for my Supermoon Train Ride from hell.  It came along with a letter of apology from the Director, Office of Customer Relations.....Now all I have to do is figure out if I want to give them another try.  It's the only way to "get my money back"....